RG System
RG System, all-in-one remote monitoring and management software.
RG System, a Septeo Group software company, offers a unified interface for IT supervision, data backup and restoration, remote control and cybersecurity solutions for MSPs.
Cloud
hosted
Multi
tiered
GDPR
compliant
Monthly
billed
Distributed since 2016
Why we recommend it ?
We’ve been working with RG System since 2016, and have been won over by both the product and the support they offer.
RG System works in Agile method, new features and bug fixes are pushed into the dashboard every two weeks.
Key features
- Complete IT supervision : RG System's RMM offer centralizes all supervision and asset management functionalities in a single, user-friendly interface. It includes remote control, 24/7 alerts, incident ticket management, fleet audit, pedigree, application deployment and analysis curves.
- Data backup and restoration : RG System offers two data backup and restore solutions. A Dell Avamar Files & Data backup offer (full backup, data restore, statistics, log visualization...) A Microsoft 365 backup offer (multi-tenant tree structure, automatic backup, autonomous restore...)
- Remote control : The Assist offer is a web-based solution developed in France, enabling rapid remote intervention on computer workstations. Integrated into your RMM tool, Assist offers ultra-fast connection to remote devices, with no prior installation required. Instantly request and obtain user approval, then take control remotely.
RG System key figure
Remote Monitoring & Management
RG System embeds every single Remote Monitoring & Management features you need on a unified interface! Alerting, ticketing, remote control, software inventory, automation etc. You hold all the cards to monitor and manage efficiently your customers IT infrastructures!
- Full supervision and alerts
- Pedigree
- Application deployment (App Manager)
- Remote control
- Incident tickets
- Activity reports
- Asset inventory
- Real-time alerts
- Customized scripts
- SNMP network device monitoring
Assist, the no-obligation, full-web remote control solution for IT professionals.
Assist is the essential tool for IT companies and managed service providers (MSPs). A solution that enables easy, secure intervention. So you can diagnose and resolve end-user problems quickly and efficiently.
With Assist, you can easily take remote control of devices to provide your customers with top-quality technical support and IT maintenance services.
The functionality and features of the Assist remote control solution :
- With or without agent: The remote control is done with or without prior installation of the tool
- Full Web: The Assist solution does not require prior installation as we have just mentioned, but is also easy to access.
- Consent: As a security rule, Assist has a consent request before remote control.
- Copy and past text:Another necessary feature is the bi-directional copy and paste of text.
- File Transfer tool: Allows technicians to easily copy files to and from the remote device. There are no format or weight limits.
- Multi-screen: The ability to switch from one screen to another with two clicks and no usage limits.
- Billing Connection to the machine and non-nominal uses.
- Traceability To know who took over and when
- Free trial Possibility to test the Assist solution for 30 days free of charge
Backup and restore
RG System offers a SaaS-based data backup and recovery solution, essential for ensuring your customers’ security and business continuity. With flexible pricing models and robust features, it ensures optimum data protection while simplifying management for IT professionals.
Key benefits :
- Adaptable pricing models : Pay-as-you-go or flat-rate billing, offering maximum flexibility to meet data security and accessibility requirements.
- Backup without constraints: Allows data to be backed up without worrying about volume, bandwidth or time limitations.
- Security and reliability Ensures reliable, secure data backup and restoration, enabling IT professionals to do their jobs with complete peace of mind.
Key features :
- Full backup: Allows files and databases to be backed up quickly and easily, ensuring complete protection of critical data.
- Backup policies : Provides an overview of all backup policies applied, facilitating management and monitoring.
- Backup jobs : Continuous access to the list of backup jobs and their status for proactive management.
- Backup activity : Visualization of global backup activity for better understanding and efficient management.
- Data recovery : Fast, efficient recovery strategy to minimize downtime in the event of a disaster.
- Statistics : Provides key indicators such as bandwidth used and average backup time for in-depth analysis.
- Data deduplication : Utilizes Dell EMC's unique Avamar deduplication technology to optimize storage space utilization.
- Free trial : Free 30-day no-obligation trial, enabling users to evaluate the solution's performance and suitability for their needs.
Start with RG System today
Become a FieldTrust partner today and get access to:
- Exclusive RG System partner discount
- In Depth commercial and technical training
- Unlimited trials for your customers
