RG System
RG System, an all-in-one IT management solution.
RG System offers a unified interface that gathers essential features of IT management, enabling MSP’s to easily and efficiently orchestrate and manage the IT infrastructures of their customers
Cloud
hosted
Multi
tiered
GDPR
compliant
Monthly
billed
Distributed since 2016
Why we recommend it ?
We have been working with RG System for more than 12 years and we have been seduced both by the product and by their communicative enthusiasm.
RG System is a simple, effective and intuitive tool that brings together all the tools needed by a system administrator who has limited human resources.
RG System works in Agile method, new features and bug fixes are pushed into the dashboard every two weeks.
Key features
- IT Supervision (Monitoring the health of the park)
- Real-time alerts (Email/SMS 24/7)
- Incident tickets (Opening, monitoring and closing tickets)
- Park inventory (Audit of materials and park software)
- Remote access and command line
- Task automation
- Backup as a Service (DellEMC Avamar)
Remote Monitoring & Management
RG System embeds every single Remote Monitoring & Management features you need on a unified interface! Alerting, ticketing, remote control, software inventory, automation etc. You hold all the cards to monitor and manage efficiently your customers IT infrastructures!
- IT Supervision Monitoring the health of the park
- Real-time alerts Email/SMS 24/7
- Incident tickets Opening, monitoring and closing tickets
- Remote control via LogMeIn Pro or NRC
- Park inventory Audit of materials and park software
- Activity reports Configurable automatic sending
- App Manager Deployment and maintenance applications
- Task Automation Set actions to troubleshoot incidents
Assist, Remote control for IT professionals
Integrated into your Dashboard, Assist ensures ultra-fast connection to remote devices without any prior installation! You simply make a request and instantly obtain the consent of the user of the station and take control.
Moreover, with Assist, RG System offers you a simple and intuitive solution that focuses on the essentials in order to save time and costs thanks to real usage-based billing, month after month.
The functionality and features of the Assist remote control solution :
- With or without agent: The remote control is done with or without prior installation of the tool
- Full Web: The Assist solution does not require prior installation as we have just mentioned, but is also easy to access.
- Consent: As a security rule, Assist has a consent request before remote control.
- Copy and past text:Another necessary feature is the bi-directional copy and paste of text.
- File Transfer tool: Allows technicians to easily copy files to and from the remote device. There are no format or weight limits.
- Multi-screen: The ability to switch from one screen to another with two clicks and no usage limits.
- Billing Connection to the machine and non-nominal uses.
- Traceability To know who took over and when
- Free trial Possibility to test the Assist solution for 30 days free of charge
Data Backup & restore
Fully integrated into the RG System solution, the RG Backup module allows you to manage the backup and restore of your customers’ data.
With Dell EMC’s Avamar embedded technology, your customers are assured to benefit from a reliable and secure solution.
Simplify and automate the backup and recovery of your data
RG Backup allows you to make a backup :
- File: File backup allows you to back up files and folders with the ability to exclude certain files, folders and file types (for example: *.rar).
- Disk Image: Disk Image backup allows you to make a VSS (Microsoft Volume Snapshot Service) and file backup of the entire machine. You can then restore individual files or the entire machine granularly using the Disk Image restore procedure.
- vCenter: vCenter backup enables you to back up virtual machines in your centralized VMware vCenter management tool.
- Hyper-V:Microsoft Hyper-V backup is automatically available on a Windows agent as soon as a VM is detected in the machine hypervisor.
- Microsoft SQL: Microsoft SQL Server database backup is available automatically as soon as an instance is detected on the machine by the agent.
- Oracle Database: Oracle Database backup is available for Linux machines, however, the Oracle plugin installation will only work properly on Red Hat distributions.
- Replication: Replication allows you to duplicate backups to another DELL EMC Avamar backup environment that has been validated and authorized for replication.
- Task Automation Set actions to troubleshoot incidents
Deduplication
With Dell EMC’s patented global deduplication technology embedded in the RG System solution, you never back up the same data twice. A full backup is first performed and then an incremental backup is performed that only backs up blocks of files that have changed since the last backup. The backup time is also considerably reduced, as is the volume of outsourced data and thus the use of network bandwidth.
Benefit from an optimal level of security
Before being backed up by RG System, the data is compressed and encrypted via the FIPS140-2 protocol to guarantee a maximum level of security. The datacenters in which the data is hosted comply with the best practices of the Third Party III. And if a backup job is not performed as planned, RG System alerts you in real time and 24/7 so that you can implement the necessary corrective actions! Thanks to these elements, RG System prepares you an efficient DRP, allowing you to quickly restore lost data, thus considerably reducing the disastrous consequences of the business disruption.
Endpoint Security
With the centralized RG System interface, you secure massively in one click the workstations and servers of the managed parks with Bitdefender GravityZone.
Protect your infrastructure with one of the market leaders
The endpoint security module continuously defends the supervised environments against all forms of intrusion: viruses, phishing, cryptolockers, ransomwares etc. In addition to the renowned Bitdefender® antivirus, the #1 antivirus protection, you benefit from a powerful firewall and a configurable web content controller. With one click you can deploy the security agent on your entire fleet and protect your infrastructure from any malicious attack.
Be alerted and inform
You receive real-time 24/7 alerts by email and/or SMS if a virus is detected and placed in quarantine by RG System. The activity reports then provide a global view of the status of the monitored parks from an antiviral point of view, and thus allow you to communicate on the quality of the protection work performed.
Start with RG System today
Become a FieldTrust partner today and get access to:
- Exclusive RG System partner discount
- In Depth commercial and technical training
- Unlimited trials for your customers
