In the realm of data backup and recovery, the choice of a service provider is paramount. While Acronis has been a recognizable name in the industry, recent concerns about its product performance, reliability, customer service, and billing practices have prompted users to consider alternatives. Redstor emerges as a leading contender, offering robust solutions that address these challenges head-on. Let’s dive into why switching to Redstor could be a game-changer for your data management needs.
Experience Enhanced Product Performance and Reliability
Past performance issues with Acronis have been a point of contention for many users. In contrast, Redstor’s RedApp boasts a 60-second onboarding process, showcasing its commitment to efficiency and performance. The reliability and high performance of RedApp are not just promises but proven features, ensuring that your data management is seamless and dependable.
“The software is extremely dependable as it has never failed a backup job so far in contrast to other products that I have used previously, which often encountered failures during backup tasks. Implementing the backups is a breeze which is another positive, so Redstor is a winner for me and my business on that front.” — Matt C., small business owner and Redstor Partner
Take Advantage of Our Geo-Redundant Backup Solutions
A critical aspect of data backup is redundancy. Acronis does not provide geo-redundant backup copies by default, potentially leaving users in a lurch to comply with industry standards. Redstor steps up by offering multiple cloud copies for geo-redundant backups, ensuring your data is safe and recoverable from multiple locations. This not only aligns with best practices but also offers peace of mind in the face of potential data disasters.
Enjoy Industry-Leading Customer Service and Support
Customer service is often the backbone of any service-oriented industry. Unfortunately, Acronis has been critiqued for its poor customer service, including unresponsive account managers and billing issues. In stark contrast, Redstor prides itself on top-rated customer service and support, boasting an impressive Net Promoter Score (NPS) of 74. This commitment to customer satisfaction ensures that any concerns or queries are addressed promptly and effectively.
Reap the Benefits of High Product Quality and an Intuitive User Experience
There have been growing concerns about the quality of Acronis products, with users questioning the validation process of its software. Redstor, on the other hand, offers the user-friendly and reliable RedApp. The intuitive design and robust functionality of RedApp highlights Redstor’s focus on delivering quality and ease of use, making data management a hassle-free experience.
Reduce Financial Woes with Billing Clarity and Fairness
Billing clarity and accuracy are crucial in fostering trust between a service provider and its clients. Acronis has faced criticism over billing clarity and instances of overbilling. Redstor addresses this concern directly with its simplified billing model and built-in pricing estimates feature. With Redstor, you pay only for the data you protect, eliminating any confusion and ensuring that you are charged fairly and transparently.
Conclusion: Making the Strategic Switch
The choice between Redstor and Acronis becomes clear when considering these critical factors. Redstor not only addresses the shortcomings of Acronis but goes above and beyond to offer a service that is reliable, user-friendly, and customer centric. The transition to Redstor is more than just a switch in vendors; it’s a strategic move towards better data management and a higher value partner.
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Source : Redstor.com